The cost of postage and packaging is calculated based on the total weight of your order and the shipping destination.
Orders will be sent within 3 to 5 working days by Royal Mail, Parcelforce or other couriers, based upon the items ordered and the shipping destination. If you have any special delivery requirements or any further questions regarding the information above, please contact us to discuss arrangements and any additional costs prior to placing your order.
Deliveries outside the UK may be subject to additional import duties, taxes or delivery charges, which are levied once a shipment reaches your country. These may vary by destination and the Surgeons' Hall Museums Shop is not responsible for paying these charges.
Click & Collect
You can now collect your order from our shop within the Surgeons’ Hall Museums.
+44 0131 527 1711
Please wait until you receive your 'order ready to collect email’. Our collection service is free.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
For hygiene reasons, certain items are not eligible for a return, e.g., earrings or beauty products unless they are faulty. Unfortunately, we cannot accept returns on sale items or gift cards.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our Museum will remain closed during Christmas time from the 22nd of December to the 3rd of January.
Any orders placed during that time will be fulfilled after our return on the 3rd of January.
About delivery times during Christmas, please be aware that if you would like your order to arrive before December 25th, we recommend placing your order by the dates below
|Asia, Rest of World||1st December|
|North America||7th December|
|United Kingdom||17th December|